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Please read our privacy notice for medical professionals

PRIVACY NOTICE FOR MEDICAL PROFESSIONALS

Stendhal

  1. Personal Data Manager:

Específicos Stendhal, S.A. de C.V., Administración Stendhal, S.A. de C.V., Stendhal Colombia S.A.S., Stendhal Costa Rica S.A., Stendhal S.A., Stendhal Panamá, S.A. and Stendhal Américas, S.A., all of them with the address: Camino a Santa Teresa No. 1040, Mezzanine 1, Col. Jardines en la Montaña, Alcaldía Tlalpan, Ciudad de México, C.P. 14210; and Stendhal Perú S.A. (Tax Registry [RUC] No. 20535696251; Address: Calle Río de la Plata, N.º 315, Urbanización Santa Cruz, Distrito de San Isidro, Lima), hereinafter jointly referred to as “Stendhal” who, in accordance with the provisions of the Local Laws, Regulations, Decrees, Norms, and other applicable provisions for the Protection of Personal Data (hereinafter referred to as the “Laws”), hereby discloses this Privacy Notice regarding the processing of your personal data.

  1. Collection of Personal Data:

Stendhal collects your personal data for the purposes set forth in this Privacy Notice. In this regard, we state that your data shall be processed and safeguarded based on the principles of legality, quality, consent, information, accuracy, effective updating, intended purpose, loyalty, confidentiality, proportionality, security, transparency, appropriateness, legitimacy and responsibility, as set forth in the applicable Laws, with the exception of any case in which said information is required to be disclosed by court proceedings and/or government authority, in absolute compliance of legal provisions and responsibilities.

Your personal information may be stored and processed in any country where our facilities or service providers may be located, including but not limited to: Guatemala, Salvador, Panama, Costa Rica, Ecuador, and Dominican Republic; it may also be transferred to our affiliates or subsidiaries within the same corporate group. By using our Site or giving your consent (where required by law), you agree to said information being transferred and/or sent to countries other than your country of residence. For this purpose, this document shall be construed as explicit authorization.

We inform you that your data shall be processed for the duration of the relationship between You and Stendhal.

The data we require is:

  • Personal Information: Full name, address, telephone number(s), e-mail address, cellphone number, date of birth, age, sex, city, residential status and, as the case may be, personal data of one or more family members.
  • Academic Information: Professional license number or registration, specialty license number or member/registration number before the Medical College.
  • Employment Information: Labor history or experience; Current or previous role or position; Work address; Information generated during the recruitment, selection and hiring processes; Curriculum Vitae.
  • Third Party Information: emergency contact identification and contact information, identification and contact information of beneficiaries or economic dependents, contact information of personal references, work references, and family members.
  1. Main Purposes: 

Your personal information may be used for the following main purposes:

  • Conduct epidemiological research and clinical outcome studies;
  • Communicate information about diseases covered by Stendhal’s portfolio;
  • Communicate information about Stendhal’s products to healthcare professionals through our representatives, by means of our website, e-mail, phone calls, postal mail, and other channels, including promotional or marketing communications, as applicable;
  • Organize and take part in symposia, conferences, and other educational and scientific programs;
  • Conduct market research and implement Satisfaction surveys;
  • Comply with transparency obligations (concerning value transfers) as applicable;
  • Conduct visits and promote Stendhal medicinal products;
  • Ask your opinion on medicinal products and diseases;
  • Conduct analyses of potential;
  • Deliver scientific, promotional, and educational material;
  • Request information on the impact and results that our medicinal products have had on your patients;
  • Send you key clinical messages about Stendhal’s product portfolio;
  • Generate and update our database of expert physicians;
  • As applicable, issue certificates of participation in educational events, conferences, symposia, conventions, seminars;
  • Extend invitations to educational events organized by Stendhal;
  • Establish communication with you to provide efficient follow-up of product advocacy you may conduct on behalf of Stendhal;
  • Stendhal may contact you by telephone, send you e-mails, or use other physical and/or digital means of communication, including but not limited to instant messaging apps. The foregoing may occur for any situations related to the activities conducted by Stendhal;
  • Report adverse events per the pharmacovigilance programs for our products.

Secondary Purposes:

  • Provide information, services, products, or events, which include sending you promotional material and newsletters of any media belonging to Stendhal, as well as related sponsors and advertisers;
  • Receive your comments and suggestions;
  • Receive and manage complaints, questions, requests, and claims related to Stendhal;
  • Provide information related to any activity that Stendhal conducts for special events;
  • Follow up on any relationship that may have been generated between you and Stendhal.
  1. Measures to Limit the Use and Disclosure of your Data:

We hereby inform you that your personal data shall be kept secure by technical, physical, and administrative security measures, which have been enforced in accordance with the Law, with the objective of protecting your data against any damage, loss, alteration, destruction, or unauthorized use, access and processing, as well as limiting any potential risks as much as possible

  1. Sensitive Personal Data processed by Stendhal:

In addition to the aforementioned personal data, for the purposes set forth in this Privacy Notice for Stendhal users or patients, Stendhal may also collect and process Sensitive Personal Data, such as medical information necessary to conduct professional activities, and medical/health information, information on union membership, religion, race and/or ethnicity, and marital status. Stendhal collects this information for specific purposes; for example, to provide support according to each person’s needs, offer benefits, or comply with legal obligations and internal policies. Your Sensitive Personal Data shall be used exclusively for the purposes set forth in this Privacy Notice and as provided by Law.

In view of the foregoing, by accepting this Privacy Notice, you give consent for your sensitive personal data to be processed per the provisions of this Privacy Notice.

  1. Exercise of Rights:

You have the right to know which personal data we have collected from you, what we use it for, and the conditions of use thereof (Access). Likewise, you have the right to request rectification of your personal information in case it is outdated, inaccurate or incomplete (Rectification), request its elimination from our records or databases when you consider that it is not being used as per the principles, duties and obligations provided by law (Cancellation), and oppose the use of your personal data for specific purposes (Opposition).  

To exercise any of these rights within Mexico, you must submit your request by contacting our Legal Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at the following address: Av. Camino a Santa Teresa 1040/ Mezzanine 1, Jardines en la Montaña, Tlalpan, C.P. 14210, Ciudad de México, stating: (i) the name and address of the Rights-holder or another means through which we can provide an answer to your request, (ii) documents that prove the identity or, as applicable, the legal representation of the Rights-holder, (iii) a clear and precise description of the personal data over which any of the aforementioned rights are to be exercised, and (iv) any other document that may contribute to finding the personal data.  

We shall respond to your request within 20 (twenty) business days. As applicable, the personal data you may request from us may be reproduced and delivered in a digital file.

For Costa Rica, Stendhal has a period of 5 (five) business days from the date in which your request is received to inform you of the decision taken, by e-mail or at the address provided in your Request, and fulfill said decision, if applicable. This timeframe may be extended once for an equal amount of time, provided that it is justified by the circumstances of the case.

For Peru, Stendhal has a period of 20 (twenty) calendar days to respond to access right requests, and 10 (ten) business days to respond to rectification, cancellation, and opposition right requests. If Stendhal informs you that you have failed to meet the minimum requirements for submitting your request, you must rectify this situation within 5 (five) business days after receiving the notice; otherwise, your request shall be deemed as not submitted (voided). If Stendhal informs you that your request requires additional information to be processed, you must provide said information within 10 (ten) business days after receiving the notice; otherwise, your request shall be deemed as not submitted and voided. This timeframe may be extended once for an equal amount of time, provided that it is justified by the circumstances of the case.

For the Dominican Republic, Stendhal has a period of 10 (ten) business days from the date in which your request is received to notify you of the decision taken, by e-mail or at the address provided in your request and, if the information in question comes from a public institution, Stendhal shall have an additional period of 5 (five) business days, for a total of 15 (fifteen) business days from the date of notification to fulfill said decision. The rights of the data proprietor may be denied based on matters of national security, public order and safety, or the protection of the rights and interests of a third party, per the provisions of the Law.

For Ecuador, Stendhal has a period of 15 (fifteen) calendar days from the date in which your Request is received to inform you of the decision taken, by e-mail or at the address provided in your Request.

You may withdraw the consent that you may have granted us, as applicable, for the processing of your personal data. To that effect, you must submit a request through the aforementioned means. However, it is important that you keep in mind that we may not always be able to fulfill your request or stop using your data at once, as it is possible that we are legally required to continue processing your personal data. Likewise, you must keep in mind that, for the main purposes set forth herein, revoking your consent means that we will not be able to continue providing the goods or services you requested from us, or cause the termination of your relationship with us.

The Rights-holder may opt out of all contact, including e-mail, instant messages, fax, and telephone; for this purpose, we keep “no call” and “no correspondence” lists.

  1. Transfer of Data:

Personal Data collected by Stendhal shall be used for the purposes for which it was provided, as established above, and shall only be transferred to Stendhal’s affiliates or subsidiaries and each of the departments within them, as well as to third parties hired by Stendhal to process and analyze said information. The party that receives your information shall be appointed by Stendhal and must process your personal data with the same levels of security used by us and as required by Law.

Stendhal shall never request data that may identify a patient and, therefore, physicians undertake to never share identifiable data; for this reason, all patient data must be dissociated from their identity.

  1. Security:

We only collect information that we consider reasonably necessary to serve the legitimate interests of our business and to fulfill our legal obligations. We protect the Rights-holder and their disclosed information using up-to-date industry protection standards and as provided by Law. Regardless of whether there is “guaranteed online or offline security”, we shall make every commercially reasonable effort to ensure that any collection of information conducted by us complies with the applicable laws.

Currently, each means of collection of information, including digital applications, uses a variety of security measures intended to protect the Information and avoid unauthorized use by users both within and outside the company, including administrative, technical, and physical security measures provided by Law. This is how we protect confidential information such as confidential numbers, online requests, and financial information against loss, damage, misuse, interception, or sabotage. 

Our practices for communication systems, software, and physical and digital databases are designed to help us maintain the authenticity, integrity, and confidentiality of said Information. It is important to mention that, regardless of us using all the necessary means to ensure information security when it is transmitted through a third party (service providers), we cannot guarantee information security during said transmissions, by any means.

  1. What we will not do with the Information

Sell, lease, or otherwise commercialize the Information to third parties outside the companies controlled by and/or related to Stendhal (except for agreements held while the companies in question were related to Stendhal and later left Stendhal’s control) or allow our affiliates to sell or lease the Information to third parties previously or currently not controlled by Stendhal;

Function as an evaluation agency for services and activities involving the Rights-holder nor provide any type of information related to the financial situation, purchasing power, personality, reputation, personal characteristics, or lifestyle of the Rights-holder to any such service evaluation agencies;

Disclose, reproduce, send, share, or show the data or reports derived therefrom to third parties that are not associated with Stendhal, especially through any mass communication media such as print, television, radio, digital or any other form of broadcasting or publishing.

  1. Changes to the Privacy Notice:

This Privacy Notice may be modified in the future. In any case, all modifications shall be notified, and we shall deliver the new Privacy Notice to you or indicate where you may consult it.

  1. Contact Information

For any issues related to this Privacy Notice and your personal data, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or at the following address: [Av. Camino a Santa Teresa 1040/ Mezzanine 1, Jardines en la Montaña, Tlalpan, C.P. 14210, Ciudad de México] for the attention of the Legal Department or call (55) 2000 6630.

Last updated: January 2022.

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