Complaint Line

Any person who gains knowledge about an illegal act is required to report it; otherwise he or she will be considered as an accomplice. You can anonymously report any non-compliance of our regulations.


Anyone who reports a problem should not worry or be afraid. In all cases complaints will be treated with respect and dignity.


Deloitte" shall formally address all complaints. This external agency that will offer respectful treatment and provide necessary advice to whoever files a complaint, ensuring that information is safely and confidentiality handled.


The compilation of incidents shall be handled and reviewed by the Internal Control Manager in order to obtain evidence and integrate it to the file. The result of this report shall be sent to the Ethics and Good Practice Committee in order to issue the corresponding judgment and penalty.


Any violation of this policy, current regulations or reasonable suspicion of unethical acts, must be reported through our complaint line.

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